qlingen.

Qlingen vs Dialpad

AI-first hosted phone system · Dialpad Inc., United States

Dialpad sells a cloud phone and contact-centre product built around live transcription and AI coaching, per user per month. Qlingen is a Dialpad alternative you run on your own cloud: a multi-tenant phone system on FreeSWITCH with call queues, callbacks, a browser softphone, a mobile app, an AI assistant and a full REST API — deployed and managed on a server in your own cloud account from one panel.

Feature comparison between Qlingen and Dialpad
Feature Qlingen Dialpad
Where it runs Your own cloud account (Vultr, DigitalOcean, Hetzner, Linode, AWS, Google Cloud), deployed in one click Dialpad cloud
How you pay No per-user software fee: add seats without a new licence Per-user monthly subscription, tiered
Several companies on one system Yes, built in: each tenant has its own numbers, users and settings No
Call queues Yes, with agent login, strategies and hold music Yes, higher tiers
Queue callbacks (press 0, keep your place) Yes, included Via contact-centre tier
Position and estimated wait announcements Yes, included Partial
Browser softphone Yes, WebRTC in any browser Yes
Mobile app Yes, with push wake-up and colleague chat Yes
AI assistant that changes the setup for you Yes: ask in plain language, approve the plan, it runs AI transcription and coaching, not configuration
REST API Yes, everything in the panel, per-tenant tokens Yes
Custom call logic Yes, your own FreeSWITCH XML with a safety allowlist No
Who holds your call data You do, on your server Dialpad does

Why businesses choose Qlingen over Dialpad

  • ✓AI that configures the system for you, with an approval step, instead of AI limited to transcripts.
  • ✓Hosted on your terms: your server, your region, your retention rules.
  • ✓Multi-tenant for agencies and groups.
  • ✓No per-seat pricing tiers to unlock queues and callbacks.

Where Dialpad is strong

  • •Real-time transcription and coaching are genuinely good.
  • •Fast setup with a modern app on every platform.
  • •Contact-centre features in the same product family.

Frequently asked questions

Is Qlingen a good alternative to Dialpad?
Yes for most businesses. Qlingen covers extensions, ring groups, call queues, IVR menus, voicemail, conferences, time conditions, inbound and outbound routing, a browser softphone and a mobile app. Dialpad sells a cloud phone and contact-centre product built around live transcription and AI coaching, per user per month.
What does Dialpad do better than Qlingen?
Real-time transcription and coaching are genuinely good. Fast setup with a modern app on every platform. Contact-centre features in the same product family.
Where is Qlingen stronger than Dialpad?
AI that configures the system for you, with an approval step, instead of AI limited to transcripts. Hosted on your terms: your server, your region, your retention rules. Multi-tenant for agencies and groups. No per-seat pricing tiers to unlock queues and callbacks.
Can I move from Dialpad to Qlingen without losing my numbers?
Yes. Your numbers stay with your carrier, or you port them to any SIP trunk provider, and point the trunk at Qlingen. Extensions, ring groups and menus are recreated in the web interface or in bulk through the REST API.

Ready to see Qlingen on your own cloud?

Create an account, connect your cloud provider, and your first PBX server is about fifteen minutes away — then compare it with Dialpad on your own calls. Every account starts with a 7-day free trial, no card required.

Start your free trial

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